Privacy Policy

Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

• Contact details: name, email address, phone number, and postal address.
• Reservation details: date, time, party size, and special requests.
• Payment information: processed securely by third-party providers; we do not store full card details.
• Technical data: IP address, browser type, device information, and pages visited.
• Communication records: emails, phone calls, and messages you send to us.

We do not collect any information related to cash bets or real money gambling. No online betting apps are offered.

How We Use Your Information

We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.

1. To process and manage reservations and inquiries.
2. To personalize your dining and casino lounge visit and respond to special requests.
3. To send you important updates about your bookings or our services.
4. To improve our website, services, and customer support.
5. To comply with legal and regulatory requirements.
6. To protect the security and integrity of our venue and systems.

We do not use personal information for marketing without your explicit consent. No information is used for gambling or betting purposes.

Legal Basis for Processing

We process personal information only when we have a lawful basis to do so under the UK GDPR.

• Contract: processing necessary to fulfil a reservation or service agreement.
• Legitimate interests: for improving our services and ensuring security, balanced against your rights.
• Consent: where you have given clear consent for specific purposes, such as marketing communications.
• Legal obligation: to comply with applicable laws and regulations.

We do not process data for gambling or betting purposes.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with trusted third parties who assist us in operating our business, under strict confidentiality agreements.

• Service providers: payment processors, reservation systems, IT support, and email services.
• Professional advisers: lawyers, accountants, and insurers where necessary.
• Legal authorities: when required by law or to protect our rights and safety.
• Business transfers: in the event of a merger or acquisition, with appropriate safeguards.

No data is shared with gambling or betting operators. All third parties are required to comply with UK GDPR.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law.

• Reservation data: kept for 12 months after the reservation date.
• Communication records: kept for 24 months after the last interaction.
• Financial records: kept for 6 years as required by UK tax law.
• Website analytics data: anonymised after 26 months.

Retention periods comply with UK legal requirements.

Your Rights

Under the UK GDPR, you have several rights regarding your personal information. You may exercise these rights at any time by contacting us.

• Right to access: request a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data in certain circumstances.
• Right to restrict processing: limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests.
• Right to withdraw consent: withdraw consent at any time where processing is based on consent.

To exercise any right, contact us at [email protected] or +44 20 7384 6251.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest.
• Access controls and authentication for staff.
• Regular security assessments and staff training.
• Secure payment processing through PCI-DSS compliant providers.

We do not store full payment card details.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and remember your preferences.

• Essential cookies: necessary for the website to function.
• Analytics cookies: help us understand how visitors use the site.
• Preference cookies: remember your choices, such as language.
• You can manage cookie preferences through your browser settings.

For detailed information, please see our Cookie Policy. No third-party advertising cookies are used.